Please read about our lounge rules by clicking here, or check out our FAQs by clicking here.

All children under the age of 13 years old must be accompanied by an adult (18 years or older) at all times and comply with lounge rules.

We recommend wearing socks before visiting the lounge. We do not allow outside shoes to be worn inside the lounge.

It is highly recommended that you do not visit the lounge if you have known allergies to cats for your health and safety.

No refunds will be remitted for cancellations made less than 48-hours prior to your reservation or for no-shows. If you need to cancel your reservation, we respectfully request at least a 48-hour notice. Please note that you will receive a refund of 50% of your reservation.

If you need assistance with refunds regarding an online reservation or help with a membership purchase please email us at Sales.CatHaven@Gmail.com

Cat Haven Lounge requires our digital waiver to be signed prior to entry.

WAIVER (ADULTS 18+): Anyone 18 years or older must fill out their own waiver. If you have any minors (under 18) in your party, you must include them in your waiver by providing their information.

WAIVER (MINORS 14-16 yrs): If a minor between 14-16 years of age is visiting the lounge by themselves, a required waiver must be completed by an adult 18 years or older, prior to entry.

WAIVER* (DISCLAIMER): All waivers dated from the first day of the year and will expire at the end of the year. If the waiver is updated anytime during the year, before the expiration date, all participants must complete the most updated version of the wavier.*

Waivers go over our Company policies including refunds, and lounge visitation rules.

*All online reservations will sign a waiver with every online reservation made— this waiver is valid for a walk-in visit as well.

Reservations are per person. You must purchase a reservation for each person in your group.

Parents/Guardians are able to reserve up to 3 children (ages 3-13) per one adult reservation. Children under 3 years old enter free and do not require a reservation.

Please contact us at lounge.cathaven@gmail.com with questions about reserving a visit.

We offer 4 levels of memberships at 4 separate price points. Each package includes different benefits. Please read through each package to determine what best suites your needs.

If you decide to cancel your membership, please follow the link in the emailed receipt you received at the time of purchase. Your remaining visits stay available for you to use through our online reservation portal. Your membership merchandise discount expires at the time of cancellation, merchandise discount only applies to active subscriptions.

Each membership must be canceled individually prior to renewal date.

We do not offer refunds for membership purchases or renewals.